AEG Presents will be offering ticketholders the opportunity to obtain refunds on shows that have been postponed due to the unprecedented impact of the coronavirus. Refund requests will be honored for any postponed show, once the rescheduled date has been announced. Ticketholders will then have 30 DAYS to request a refund on all rescheduled shows.
For shows that have already announced a rescheduled date, you will receive an email from the ticketing company with instructions on how to refund your tickets. You will have 30 DAYS from the time the email is sent to you to request your refund. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund.
If your show hasn’t announced a new date yet, please hold on to your tickets. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date.
All AEG Presents shows through AXS ticketing are also giving concert ticketholders the ability to convert the full refund amount directly into a charitable donation to the United Way COVID-19 Relief Fund. If your tickets were purchased through AXS, details can be found in both the email you receive when your show is rescheduled and when you log in to your AXS account. You can also find out more about United Way and the fund HERE.
An updated list of AEG Presents shows that have been rescheduled can be found HERE. As a reminder, all original tickets will be valid for the rescheduled dates. As usual, for any canceled events, you will receive an automatic refund.
Tickets for Cancelled Shows Purchased in-person at the Showbox or Showbox SoDo box offices.
- Cash purchases – for all cancelled shows, you will need to return your tickets to the Showbox or Showbox SoDo box office for a refund. We anticipate opening the box office in late July / early August. Please stand by for updates.
- Credit Card / Debit Card purchases – for all cancelled shows, your tickets will be automatically refunded to the original card. You do NOT need to bring your tickets to the box office. We have begun this process, and you should see a credit on your statement in the coming weeks.
We realize that a delay for refunds on shows that have yet to be rescheduled is an inconvenience, but this process enables us to provide refunds fairly, and hopefully without disruption.
We also know how frustrating it can be to wait for answers, so thanks for bearing with us. Stay well, stay safe, and we will see you all soon.